My Prison Switched to GTL For Video Visits 2 Months Ago and It Still Doesn’t Function Properly
Every week we sit and wait for a visit that isn’t going to connect and no one has an answer as to why.
The header photo is the screen Demeter sees for about five minutes each week while she waits to see if the video visit she’s scheduled is going to connect with the prison’s end of things. We try to have a little hope that maybe this week, it just might, even for a couple of seconds. A second of two of connection is better than nothing, especially since we’ve not had any visits since December 7, 2023.
That was our final video visit hosted by the state before they allowed GTL/Viapath to take over video visits for our facility. This isn’t the first facility in the state where that company hosts the video visits, so I guess they thought it would be an easy transition.
They couldn’t have been more wrong.
I have no idea what the problem is. No one seems to be able to answer that question. GTL/Viapath blames our facility. Our facility blames them. The administration claims to speak to them daily in an attempt to rectify the situation. Who the fuck knows. All I know is, I haven’t been able to look at my wife while having a conversation with her in…
